Suitcase TV offers a range of support plans to suit the needs of its customers.
Depending on the system that is supplied, customer support can be handled in one of three ways:
1. Telephone & E-mail notification - For routine queries and non-critical issues telephone contact is limited between the hours of 0900 - 1800.
2. Advanced Diagnostic Reporting - we can remotely monitor systems through automated e-mail reporting direct from equipment.
3. Site visits - our engineering team can perform onsite visits where it is required to attend the equipment in person. If possible we will endeavour to update/resolve issues remotely to avoid business disruption.
The following chart provides an overview of the support cover available and the features under each plan.
Click the support plan header to download datasheet about that support plan.