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Future Years Support

After the initial warranty period expires, customer support will depend on the customer opting for one of a range of support packages which will be made available.

 

Standard

Standard Plus

Premium

Office Hours telephone/

e-mail support

Yes

Yes

Yes

Out of Office Hourse Support Line

-

Yes

Yes

Software Maintenance updates

Yes

Yes

Yes

Software upgrades (improved functionality)

-

-

Yes

ADR (Purple systems only)

Yes

Yes

Yes

Free enginneer call-outs to the site (Purple systems only)

2 Days

4 Days

6 Days

Hardware Insurance (Suitcase TV branded equipment only)

-

-

Yes

Prices for these packages will depend on the size and nature of the installation and number of geographical sites. Suitcase TV engineer days on site in addition to those included in the package will be charged at a per day rate.

(Free hardware replacement would not apply where equipment failure resulted from customer action or in-action as described above.)

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Suitcase TV Ltd - 30 Silent Street - Ipswich - Suffolk - IP1 1TF - United Kingdom

 
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